Mobile / Sports
When you open an account with hyph77, you share personal details with us — and this policy explains exactly what we collect, why we collect it, and how you can control it. Access and eligibility depend on local law and apply only to supported regions where hyph77 is available.
This privacy policy applies to all personal information you provide when you register, log in, fund your account or contact support through hyph77. We collect information such as your name, contact details, device identifiers and transaction records — including the payment method you use, whether that is GCash, Maya, GrabPay, PESONet or Bank Transfer. We use this information to operate your account, process transactions, verify your identity where required, and respond to your questions through our support channels. We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors and identity verification services strictly as needed to deliver the account services you have requested. Data is retained for as long as your account remains active and for any period required under applicable law. You can request a summary of the data we hold on your account by contacting us through the support path shown on this page. Any changes to this policy will be published at hyph77/privacy-policy/ and take effect from the date shown at the top of that page.
Not every interaction on or around hyph77 falls under this policy in the same way. The table below separates what is covered directly, what is handled by a connected service, and what falls outside our responsibility entirely. Understanding this boundary helps you know which contact path to use when you have a data question.
Fully covered. Every detail you enter at login, registration or account settings — name, email, phone number, device identifier — is governed by this policy. You can request, review or correct this data by contacting support.
Partially covered. We record the transaction type and amount in your account wallet. The payment processor — such as GCash, Maya or your bank for PESONet and Bank Transfer — applies its own privacy rules to the payment leg of the transaction.
Contextually covered. Game content supplied by studios in our lobby does not receive your personal account data. Session identifiers used for game continuity are temporary and tied only to your active session, not stored as personally identifiable records.
Not covered. Any external site or app you reach by leaving hyph77 operates under its own privacy policy. We have no visibility into or control over data collected outside our domain, so check those policies directly.
You hold several practical rights over the personal data we keep on your account. These rights apply wherever local law recognises them for your region. You can ask us to show you what personal data we hold, correct anything that is out of date, or raise a question about how your information is being used. If you believe data we hold is inaccurate — for instance, a contact number linked to your account is wrong — you can request a correction through the support channel listed below. For questions about data retention or deletion, the same support path applies; we will respond within a reasonable period and confirm the action taken. Where processing requires your consent, you may withdraw it without affecting anything you have already used on the account.
Ask us for a copy of the personal data tied to your account. We will confirm what we hold and the purpose for which it is stored.
If your name, contact number or email on file is wrong, contact support with the correction. We will update the record and confirm it by return.
Not sure why we collected a specific piece of information? Send the question through our support channel and we will explain the basis and retention period for that data.
Where local law permits, you may request deletion of data we no longer need to operate your account. We will confirm what can be removed and what must be retained under applicable legal obligations.
If you have a question about this policy, want to correct your account data or need to request a record of what we hold, use the contact paths below. For account-specific data requests, include the email address registered to your account so we can locate the correct record without delay.
Send your data query or correction request to our support email address shown in the account help section after you log in. Responses are sent to the email address on file for your account.
The live chat option is accessible from your account dashboard once you are logged in. Use it for straightforward questions about what data we hold or how to update a specific detail on your account.
Some data — such as your contact number or notification preferences — can be updated directly inside your account settings without contacting support. Check the profile section in your account dashboard after login.
We apply standard security measures to protect the personal data stored on your account, including encrypted connections on hyph77 and access controls that limit who within our operations can view account-level records. Cookies on our site are used for session continuity — keeping you logged in across pages during an active session — and for understanding how the site is being navigated, so we can improve the account experience. No cookie we set passes your personal account details to advertising networks. Retention periods vary by data type: transaction records are kept for as long as required under applicable law; session and device data is cleared at shorter intervals. If you want to know the retention period for a specific data category, ask through the support channel.
All pages on hyph77 are served over an encrypted connection. Data you enter at login, registration or the account wallet screen travels securely between your device and our servers.
Session cookies keep your account active during a visit. You can adjust cookie preferences through your browser settings; note that disabling session cookies may affect how your account functions during a session.
Transaction records, including GCash and Bank Transfer entries, are kept for as long as legal obligations require. Account profile data is retained while your account is active, and for a defined period after closure.
For policy-level questions — such as requesting a change to how we process your data or asking about a specific retention period — use the email support path. Account-detail corrections can often be done directly inside your account settings.
These are the questions we hear most from people checking their data rights before or after opening an account. If yours is not listed here, use the live chat or email support path to ask directly.
We collect the details you enter during registration — name, email address, phone number and any identity verification details required in your region. We also record device identifiers and session data to keep your account secure during active use.
We share data only with services needed to operate your account — such as payment processors for GCash, Maya, GrabPay, PESONet or Bank Transfer transactions, and identity verification providers where local requirements apply. We do not sell data to advertisers.
Send a request through the email support channel with the email address registered to your account. We will confirm what categories of data we hold, the purpose for each, and the retention period that applies. Responses go to your registered email.
Yes. For details like your contact number or email address, check the profile section inside your account dashboard first — some fields can be updated there directly. For corrections that require us to act, contact support with the accurate information and we will update the record.
Transaction records — including wallet deposits and withdrawals processed through GCash or Bank Transfer — are retained for as long as applicable law requires. The exact period depends on the regulation that applies to your region. Contact support for the specific retention period for your account.
If you close your account, we retain only the data we are legally required to keep — typically transaction records for a defined statutory period. Data we no longer need is removed according to our standard retention schedule. Contact support to start the account closure process and ask what data will be retained.